Pivot Loan is a formal loan APP with the Nigerian FCCPC financial license. We provide personal loan products that comply with local regulations and relevant Nigerian regulations. We have undergone strict review and approval in many aspects such as consumer rights protection, loan interest rate regulations, and transparent loan processes.
The Pivot Loan application (hereinafter referred to as "this application") operated by KRESTON FINANCE LTD (hereinafter referred to as "we") attaches great importance to the privacy protection of users. This privacy agreement is intended to explain to you in detail how and what rules we collect, use, store and protect your personal information during your use of this application. Please read carefully and fully understand the entire content of this privacy agreement before using this application. If you have any questions or suggestions about this privacy agreement, please feel free to contact us.
How we collect your personal information：
The purpose of collecting personal information is to provide you with better loan services, enhance user experience, and ensure compliance with relevant laws and regulations.
We will only collect personal information directly related to the realization of business functions to the necessary extent:
Personal Information：
During the registration and loan application process, we will collect your name, ID number, contact information, occupation, income and other kinds of information. This data will be used to comprehensively evaluate your loan qualifications and credit status in order to match you with the appropriate loan products. At the same time, we will use this information to provide repayment reminders and service communications. All personal information is transmitted via SSL encryption technology and stored on a secure and reliable server: https://www.pivotloan.store It will never be disclosed to a third party without your authorization.
Location permissions:
Pivot Loan only provides loan services to Nigerian citizens in Nigeria, aiming to assist in risk assessment, clarify service areas and provide localized services. We will obtain your approximate location through positioning technology to confirm whether the application location is consistent with the permanent residence to prevent fraud. At the same time, based on your geographic location, confirm whether you are in our service area to ensure that the service is legal and compliant. Location information is only obtained in real time when using relevant functions. All collected personal information is stored using advanced encryption technology and uploaded to the server: https://www.pivotloan.store
SMS permission:
When users apply for loans, we need to obtain users' financial SMS information in order to evaluate users' financial status from multiple perspectives and provide users with a more comprehensive loan amount assessment. The information collected only includes the following financial-related SMS information: ['loan','cash','kash','credit','money','moni','borrow','wallet','overdue','apply','due on','approved', 'disbursed','settle', 'amount','trandsfer','paid','financial','bal','Balance','Desc','Txn','Debit','Acct','amt','withdraw']. At the same time, rich financial information records can prevent loan fraudsters from using virtual devices to commit loan fraud, effectively avoid fraud risks, and enable us to serve more users who really need loan services. We actively respond to and implement the requirements of Google's user privacy policy and will not obtain text messages involving user personal information. The above data will be encrypted and uploaded to: https://www.pivotloan.store, After the loan amount is determined, the information will be deleted within 12 hours. Users can also delete their personal information via the ‘Exit’ function on the APP or official website.
App list permissions:
In order to protect the security of your funds and data, we need to collect the application information you actively installed in the application market. Note: We will not collect data from native applications on your device. We will scan your current device for high-risk applications, Trojans, viruses and other harmful applications. If these applications exist, it will affect your credit score. We will encrypt the data and upload it to the server: https://www.pivotloan.store and batch delete the user information of the previous day's application at 00:00:00 the next day after the application. If the user is concerned about data security, he can manually cancel the account in the "My" module of the APP or the official website (https://www.krestonfinance.online/). No user information will be retained after the account is cancelled.
Contact Permission:
Mainly used for our non-periodic telephone follow-up visits to understand user needs and optimize and improve the application. At the same time, when we need to further verify the loan application information with you but cannot contact you directly, the emergency contact information can be used as a backup contact method. We only use the contact information you provide in necessary scenarios related to loan services, and strictly protect this information from being leaked. We will encrypt the data and upload it to the server: https://www.pivotloan.store
Device permissions:
Collecting device information like device model, operating system version, IMEI, MAC address and other details helps us adapt to different devices, ensure that the application runs stably on your phone, and provide you with a good user experience. At the same time, device information is also used for security protection, like identifying abnormal login behavior and preventing fraud attacks. We will encrypt and store device information, and will not improperly associate device information with your personal sensitive information to protect your privacy and device security. We will encrypt and upload the data to the server: https://www.pivotloan.store
How we use your personal information:
Provide loan services: Use your personal information for core business processes such as loan application review, approval, issuance, and repayment management. For example, evaluate the loan amount and interest rate based on the income and credit information you provide, and use your bank account information to issue loans and automatically deduct repayments.
Personalized services and recommendations: Provide you with personalized loan product recommendations, promotional event notifications, and related financial service information based on your personal information and usage behavior. For example, based on your past loan preferences and repayment records, recommend new loan products that better meet your needs or adjust the amount and term of existing products.
Service improvement and optimization: Analyze your personal information and usage data to improve the application's functions, interface design, operation procedures, etc., and enhance user experience. For example, by analyzing the functional modules that users frequently operate and the problems they encounter, we can optimize and upgrade the application in a targeted manner.
Security and risk prevention: Use your personal information for identity authentication, anti-fraud monitoring, and to ensure the network security of the application. For example, identify abnormal login and operation behaviors through device information and behavior patterns to prevent account theft and fraud.
How we protect your personal information
Security technical measures: We use a variety of security technical means to protect your personal information, including but not limited to data encryption (such as SSL encryption technology to protect data transmission security and encrypt sensitive information for storage), access control (setting strict user authority management to limit employees and third parties' access to data), firewall settings (preventing external illegal network access), etc.
Personnel management measures: Conduct strict background checks and authority management on employees involved in the processing of your personal information, sign confidentiality agreements, and conduct regular data security and privacy protection training to improve employees' security awareness and compliance operation level.
Emergency response measures: Develop a complete data security incident emergency plan, and when security incidents such as data leaks occur, be able to quickly activate the emergency response mechanism, take measures to reduce losses, and promptly notify you and relevant regulatory authorities in accordance with laws and regulations.
Security vulnerability management: Regularly scan and repair security vulnerabilities in applications and systems, follow up and apply security patches in a timely manner to ensure the security and stability of the system.
Your rights
Access, correct and update your personal information: You can query and modify the personal information you provide, such as name, contact information, residential address, etc., through the relevant functional modules such as "Personal Information Management" or "Settings" in this application. The query operation will be displayed in real time, and the modification operation will usually take effect immediately after you submit it successfully, but some information may be delayed for a short time due to system synchronization and other reasons.
Obtain a copy of your personal information: You have the right to obtain a copy of your personal information in this application. You can contact our customer service team and apply for a copy of your personal information in accordance with the guidelines and procedures we provide.
Delete your personal information: In compliance with laws and regulations, such as our processing of your personal information violates laws and regulations or exceeds the agreed purpose and scope, you can request us to delete your personal information through the feedback channels in this application or contact customer service. We will delete the relevant information as soon as possible after verifying your identity and request, except where otherwise provided by laws and regulations or we need to retain some information for legitimate business records, compliance reports and other purposes.
Change the scope of your authorization or withdraw your authorization: You can choose to close some or all device permissions at any time, such as camera, photo album, location access permissions, etc. in "Settings - Privacy Settings" in this application or in the system permission management of the device, so as to refuse us to collect your corresponding personal information. You can also withdraw your authorization for us to process certain personal information through specific operation paths (such as finding relevant options on the privacy policy page in the application). However, please note that withdrawing authorization may affect your continued use of certain functions of this application.
Account cancellation by the subject of personal information: If you need to cancel your Pivot Loan account, you can submit a cancellation application through the "Settings - Account Management - Account Cancellation" function in this application. Before you cancel your account, please ensure that you have settled all loan payments and there are no unprocessed business matters. After receiving your cancellation application and verifying the relevant information, we will cancel your account in a timely manner in accordance with the requirements of laws and regulations, and delete or anonymize your personal information.
How we handle information of minors
Our services are only for adults. If we find that a minor provides us with personal information and applies for a loan without the consent of his/her guardian, we will reject the loan application and delete the relevant information in a timely manner. If you are the guardian of a minor and find that a minor provides us with personal information, please contact us in a timely manner and we will assist you in handling relevant matters in a timely manner.
How to update this policy
We may update this privacy policy based on business development, changes in laws and regulations or other needs. The updated privacy policy will be posted in a prominent position in this application and notified to you in an appropriate manner (such as push notifications, pop-up prompts, etc.). After the privacy policy is updated, if you continue to use this application, it means that you have accepted the updated privacy policy.
How to contact us
If you have any questions, comments or suggestions about this privacy policy, or if you encounter problems related to personal information protection during the use of this application, you can contact us in the following ways:
Customer service email: support@krestonfinance.online
Customer service phone: +234 08171911979
In-app feedback: You can submit your questions and feedback in the "Online Customer Service" function in this application. We will handle your inquiry or feedback as soon as possible and give you a reply within a reasonable time (usually no more than 5 working days) after receiving your inquiry or feedback.
Dispute Resolution
If you have a dispute with us during the implementation of this Privacy Policy, both parties shall first resolve it through friendly negotiation; if the negotiation fails, you may file a lawsuit with the People's Court with jurisdiction.